FAQ

1.How can I place an order

• You can first create an account and start shopping by putting your choices into the cart. You could also place the order as a guest, but signing up first is better! You can enjoy several benefits by having an account

2.l want to buy a cycling kit with different top and bottom sizes, is that possible？

• Absolutely. To order a kit with top and bottom, you can add a note at checkout for the different size you need.We will arrange for the different sizes from our warehouse when we process the order for you.

3.Where do you ship to?

• We provide free shipping and ship to more than 220 countries and regions across the planet. There may be some locations that we cannot deliver to. If you happen to be located in one of these countries, we will contact you to make the best arrangements for you to accept your item.

4.How long will the shipping take?

• From the date of placing the order, we will ship within 24-48 hours, and the shipping time is 7-12 working days. Express shipping is also available at checkout, most times it takes 5-7 days.

5.How do you ship orders?

• Orders are shipped directly from our global factory in Asia , and is delivered by your local postal service.
  Full tracking is provided on all deliveries, with shipment also able to be tracked via your local postal service once the shipment clears the customs.

6.Can l request a customization of any of your products?

• Yes, we can offer a customization of part of our products. The customization of clothing in design(add logo or Team name) Please submit such requests via email to support@gocyclinggear.com

7.lf l buy the wrong size, can l return and exchange it?

• Yes absolutely!. You can contact our customer service within 30 days after received the order. Our professional team will solve the problem for you.

8.Can l cancel the order?

• If your order status is not already Shipped, you may be able to ask us to cancel an item or the entire order.Once in transit, it cannot be cancelled.